Returns & Exchanges
Due to the perishable nature of our handmade treats, we are unable to accept returns or exchanges; however, your satisfaction is our priority and we will resolve any issues regarding damaged or incorrect orders immediately.
Contact Customer Care
Email our team within 24 hours of delivery with your order number and a brief explanation of the issue encountered with your treats.
Provide Photographic Evidence
Attach clear photos of the packaging and the product so our bakers can investigate the quality concern or transit damage.
Review and Assessment
Our dedicated team will review your claim within 1-2 business days to determine the eligibility for a replacement or a refund.
Resolution and Refund
If approved, we will either dispatch a fresh replacement or issue a refund to your original payment method within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing