Frequently Asked Questions
Everything you need to know about our delicious treats and delivery.
How do you ensure my cakes arrive safely?
We use specially designed, insulated packaging and secure boxes to keep our treats in perfect condition during transit. All orders are shipped via tracked courier services to ensure they arrive fresh and on time.
Do you offer vegan or gluten-free options?
Yes, we have a dedicated range of vegan and wheat-free cakes and bakes. You can filter our shop by dietary requirements to find the perfect treat for your needs.
Can I choose a specific delivery date?
Absolutely. During the checkout process, you can select your preferred delivery date from our calendar. We recommend choosing a date 24 hours before your event to account for any courier delays.
How should I store my Cutter & Squidge treats?
Most of our products are best stored in the fridge but should be enjoyed at room temperature. Specific storage instructions are included in every box to ensure you get the best flavor experience.
Do you include a receipt or invoice in the box?
Since many of our orders are gifts, we never include paper invoices or price information inside the packaging. You will receive your receipt via email only.
What is your policy on returns and refunds?
As our products are perishable food items, we cannot accept returns. However, if there is an issue with your order or it arrives damaged, please contact our customer service team within 24 hours with photos so we can make it right.